Program Design + Evaluation

Why start from scratch?

Build on what works. We’ll co-create, measure, and refine with intention.

We’ve helped organizations design and evaluate programs that deliver real-world impact.

From local pilot projects to national system strategies, we specialize in initiatives that support people facing structural barriers.

Our expertise gives you everything you need to build smart, fundable programs and deliver impact where it matters most.

Great programs don’t happen by accident. We help you design, evaluate, and grow initiatives that are evidence-based, equity-focused, and built to last.

Whether you're starting fresh or strengthening an existing program, we offer a full-spectrum of support—from logic models and implementation plans to evaluation frameworks, data systems, and knowledge mobilization. Our evaluations are never cookie-cutter: we tailor our approach to fit the context, using participatory, decolonizing, arts-based, or gender-transformative methodologies where they add depth and meaning.

 With deep expertise in health, housing, and social systems, and a commitment to community engagement, we help you secure funding, demonstrate results, and scale what works, with strategy, rigour, and heart.

Learn more

  • We bring the right voices to the table. From co-design sessions to stakeholder interviews, we plan and facilitate engagement that’s inclusive, purposeful, and productive.

  • We start with what exists. Our team conducts evidence scans, literature reviews, and local, regional, or national level needs assessments to identify existing services, gaps and where your initiative can meet needs and have the greatest impact.

  • We build strong foundations. By clarifying your goals, shaping program components, and service developing models of care or pilot strategies, we help new and evolving programs create the greatest impact within your organization and beyond.

  • We proceduralize your vision. Whether it’s developing standard operating procedures, workflows, or implementation plans, we translate high-level goals into concrete, usable systems that support delivery and day-to-day operations.

  • We help you get better, faster. Using tried-and-true quality improvement methods, we identify what’s working, test small changes, and help your team embed learning into daily operations. By improving the quality of your internal data and embedding continuous improvement measures, we help your program(s) adapt and excel.

  • We design program evaluations that work in the real world. Whether it’s a developmental, process, or outcome evaluation, we create the frameworks to capture what matters and why it works.

  • We make data meaningful. From survey tools and interview guides to coding frameworks and analysis, we manage the details, so your findings are credible, clear, and actionable.

  • We turn evaluation results into influence. From funder reports to infographics, policy documents, and public-facing content, we help you showcase impact, build trust, and secure future investment.

  • We build capacity from within. Our training programs are practical, accessible, and tailored to your team—covering topics like trauma-informed care, good documentation practices, data management, and evaluation training.

Case Studies

  • Building Drug Checking Capacity through Provincial Operational Tools

    BCCSU

    Make It

  • Building Evidence and Sustaining Growth for an Elder-Led Model of Care

    Kílala Lelum Health and Wellness Cooperative

    Make It

  • Provincial Evaluation of Nurse Prescribing of Opioid Agonist Therapy (OAT)

    BC Ministry of Health

    Click Here

  • Lower Risk Cannabis Use Guidelines for Psychosis Toolkit

    Centre hospitalier de I’Université de Montréal (CHUM)

    Click Here

  • Formative Evaluation of Foxglove Supportive Housing, Enhanced Health Supported Housing, and Shelter Programs

    RainCity Housing

    Click Here

  • Partnering to Design a Mobile Healing Van Program to Bring Care to People in the North

    Keewatinohk Inniniw Minoayawin

    Click Here

Looking to strengthen your program and demonstrate results?

We can help you do that.

  • Fraser Health Authority

    “We were seeking a qualitative interviewer to conduct interviews with emergency room staff at two hospitals in our region. The project was gathering information around working with patients in emergency that have substance use or mental health challenges. Changemark made a valuable contribution to this project from start to finish. They were easy to work with,  reliable, skilled, and generated a high-quality report for our leadership summarizing the findings from this project.“

    - Tobie Patterson // Manager, Substance Use Contracts and Clinical Services

  • Employ to Empower

    “I would recommend Changemark in a heartbeat. The contractor assigned to this work was more than a program evaluator for Employ to Empower; she brought compassion, attention to detail and empathy to her process and it was very much needed in an organization like ours that values trauma-informed leadership. What impressed me the most is her background in working with populations who face barriers and took initiative to ensure that language was accessible to the community and put extra thought beyond simply designing documents - she was the perfect combination of heart and muscle.  

    As well, the pricing was more than reasonable for a grassroots, local charity like mine. I'm really pleased with my experience with Changemark! ”

    - Christina Wong // Co-Founder and Executive Director

  • Nature United

    “I appreciated the passion and dedication the Changemark team brought to the project we worked on together. They really communicated their desire to deliver a product that would be useful for our organization and showed that they understood the importance of and cared about this work throughout the project.“

    - Zahra Remtulla // On the Land Programs Coordinator

  • BC Centre on Substance Use

    “Our group was in need of copy-editing services for a technical guide, Changemark assigned a contractor to this work who was professional, friendly and understood our needs right away. She did an excellent job of copy editing our material and communicated with us throughout the process. It was a pleasure to work with professionals who not only do excellent technical editing but also understand the purpose of our work and can provide informed advice.“

    - Jenny Matthews // Drug Checking Implementation Lead

  • Kilala Lelum Health Centre

    “Kilala Lelum Health Centre is an Indigenous primary care and cultural services provider in Vancouver’s Downtown Eastside. We were seeking out a program evaluator with both addictions research experience and experience working in partnership with Indigenous peoples and were extremely happy to have contracted Changemark. The contractor assigned to this work has very much become a part of our team. She understands the importance of investing in relationships, participating in cultural activities, and of stepping back in allyship in the context of working in a decolonizing health centre. She is functioning both as research manager for a prospective cohort study and a program evaluator. She has also assisted with grant writing and knowledge sharing planning. She is incredibly efficient, responsible and self-directed.  She provides great leadership to the junior research team members. Jill has become part of our family at Kilala Lelum and I would highly recommend Changemark to other Indigenous focused organizations.“

    - Dr. David Tu // Board Member, Primary Care Lead and Family Physician

  • British Columbia Institute of Technology

    “Prior to joining BCIT, I worked for a post-secondary institute that was in search of a researcher with a successful history in grant and proposal writing, someone who was innovative, culturally sensitive and was genuinely interested in, and committed to creating opportunities for Indigenous people through education. We hired Changemark to re-design a career exploration and post-secondary transition program for Indigenous learners that, at the time, needed a complete review, assessment and restructuring. They quickly demonstrated that they were was a positive addition to the team, the quality of their work is incredible. Throughout the project, Changemark worked closely with our Indigenous leaders and stakeholder groups and maintained a clear understanding and utmost respect for everyone’s role and contribution to the project. I was completely satisfied with the end result, so when a similar research opportunity arose at my new job, Jill was highly recommended. Today, she and Lizzy have begun on a similar project at BCIT.“

    - Tami Pierce // Associate Director, Indigenous Initiatives and Partnerships

  • North Bay Parry Sound District Health Unit

    “Our organization worked with Changemark Research + Evaluation on the qualitative analysis of two survey evaluation questions. The report provided by Kate was very thorough and detailed. She provided thoughtful insights, and a summary based on the questions asked. Jill and Kate were both patient and flexible with us, and overall easy to work with.”

    - Katharine O’Connell // Community Health Promoter, Healthy Living

  • Turning Point Recovery Society

    “Turning Point Recovery Society has had the pleasure of working with Changemark for the past year to develop and update our policies and evaluation and measurement tools. They have taken the time to fully understand our business, our industry, and our specific challenges. Throughout the process, they have asked insightful questions and provided valuable feedback to help us refine our policies and ensure that they are aligned with sector best and emerging practice. Our experience has been nothing short of exceptional. Their expertise, professionalism, and commitment to excellence are extremely valued. I would highly recommend Changemark, they have consistently exceeded our expectations.”

    - Brenda Plant // Executive Director